Last updated: 7 décembre 2025

This Shipping Policy explains how orders placed on www.venovawear.com are processed and delivered by VENOVA ACTIVEWEAR LLC, operating under the brand VENOVA.

For any questions, our customer support is available at:

• Email: support@venovawear.com

• WhatsApp: +33 7 83 01 20 47

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1. Order Processing Time

• Orders are typically processed within 24 to 48 business hours after payment confirmation.

• This does not include weekends, holidays, peak seasons, or special circumstances.

• Once shipped, you will receive a confirmation email with a tracking number.

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2. Shipping Methods

France (Domestic Shipping)

• Standard Shipping

  • Estimated delivery: 2–4 business days

• Express Shipping

  • Estimated delivery: 1–2 business days

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International Shipping (Outside France)

Europe (Standard Only)

• Estimated delivery: 5–8 business days

United States (Standard Only)

• Estimated delivery: 10–12 business days

Rest of the World (Standard Only)

• Estimated delivery: 7–14 business days
  (Delivery may vary depending on country and customs clearance.)

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3. Shipping Costs

Shipping fees are calculated at checkout based on:

• destination country

• chosen shipping method (Standard or Express when available)

• total weight/volume of the order

Free shipping promotions may be offered during certain periods or above a specific order amount.

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4. Order Tracking

Once your order has been shipped, you will receive:

• a confirmation email

• a tracking link to follow your parcel in real time

Tracking updates depend on the carrier’s system.

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5. Customs, Duties & Taxes

For deliveries outside France and the European Union, customs fees or import taxes may apply.
These costs are:

• the customer’s responsibility,

• not included in product or shipping prices,

• determined by local authorities.

Customs processing may also cause additional delivery delays.

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6. Address Errors & Undeliverable Parcels

Customers are responsible for providing accurate shipping information.

In cases of:

• incorrect or incomplete address,

• unclaimed packages,

• failed delivery due to customer error,

the parcel may be returned to us. Additional reshipping fees may apply.

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7. Lost, Delayed, or Damaged Parcels

Lost Parcels

If tracking shows irregularities or indicates loss, an investigation will be opened with the carrier.
Typical investigation time: 5 to 15 business days.
If confirmed lost, the customer may choose a replacement or a full refund.

Damaged Parcels

If the package arrives damaged, you must contact us within 48 hours with photos of the product and packaging.

Delays

Shipping delays caused by the carrier, customs, or external factors do not automatically qualify for a refund.

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8. Pre-Orders

For pre-order items, estimated shipping dates will be indicated on the product page.
These dates may change depending on production or international shipping factors.
Customers will be notified if significant changes occur.

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9. Split Shipments

Some orders may be shipped in multiple parcels to optimize delivery speed.
This will not result in additional charges for the customer.

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10. Return Address

The return address will depend on your fulfillment center.
Please contact support before sending any return package.

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11. Changes to this Shipping Policy

VENOVA reserves the right to update this Shipping Policy at any time.
The version displayed on the website at the time of purchase applies.