Last updated: 7 décembre 2025

 1 — Scope of Application; Contract Language

(1) These General Terms & Conditions (GTC) apply to all contracts concluded between you and:

VENOVA Activewear LLC
6300 Riverside Plaza Lane
87120 Albuquerque, New Mexico, United States
Email: info@venovawear.com

These GTC govern the use of our online store and the sale of our products.

 

(2) The contract may be concluded in French or English depending on the language displayed at checkout.
In case of any discrepancy, the language used at the time of the order prevails.

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2 — Applicable Law; European Consumer Protection

(1) For customers residing outside the European Union, these GTC are governed by the law of the State of New Mexico (USA), excluding its conflict-of-law rules.

(2) For customers residing within the European Union, the contract is also governed by the law of the State of New Mexico.
However, this choice of law cannot deprive European consumers of the mandatory consumer protection rules of the country in which they reside.

This includes, in particular:

• the right of withdrawal under EU Directive 2011/83/EU,

• the legal guarantee of conformity (Directive 1999/44/EC or EU Regulation 2019/771),

• any mandatory national consumer protection laws.

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3 — Contract Formation

(1) The presentation of products on our website constitutes an invitation to place an order, not a binding offer.

(2) By clicking the "Purchase" / "Order" button, you submit a binding offer to buy.

You will receive an order acknowledgment, but this does not constitute acceptance.
The contract is concluded when:

• VENOVA Activewear sends a confirmation email, or

• ships your order.

Please check your spam folder regularly.

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4 — Technical Ordering Process and Error Correction

During the ordering process, you may:

• add or remove items from the cart,

• modify quantities,

• update personal information,

• change the delivery or payment method.

The summary page allows a final review before confirming the order.

To interrupt the process, simply close your browser window.

Once the "Purchase" button is validated, the order becomes binding under § 3.

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5 — Contract Storage

Contractual information, including these GTC and the details of your order, will be sent to you by email once your order is accepted.

VENOVA Activewear does not store the contract text in a way that is accessible to the customer.

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6 — Registration; Personal Data

(1) You may place an order:

• as a guest, or

• as a registered user.

Registered users can place future orders without re-entering their information.

(2) The processing of your personal data is described in our Privacy Policy, available on our website.

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7 — Payment

(1) The total amount is due immediately upon placing the order.

(2) Available payment methods (e.g., credit card, PayPal, Klarna, Stripe, etc.) are displayed at checkout.

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8 — Retention of Title

The products remain the property of VENOVA Activewear until full payment has been received.

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9 — Right of Withdrawal & Returns Policy (European Customers)

9.1 — Legal Right of Withdrawal (EU)

Customers residing in the European Union have a 14-day legal right of withdrawal, in accordance with EU Directive 2011/83/EU.

The withdrawal period begins on the day you receive the goods.

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9.2 — Exercising the Right of Withdrawal

To exercise your right of withdrawal, please contact us by email.

 info@venovawear.com

Please include your order number and the items concerned.

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9.3 — Returns

Items must be returned within 14 days after you notify us of your withdrawal.

You will find the returns link below (once available).

Return shipping costs are the customer’s responsibility unless the item is faulty or VENOVA Activewear made an error.

General return conditions:

• return the item in its original packaging,

• submit your return request within 30 days after receiving your order,

• only return the incorrect or defective item if our customer service team requests it,

• do not remove any labels or tags,

• return the items in the exact condition received: unworn, unused, unwashed,

• damaged, worn, or soiled items will not be refunded.

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9.4 — Refunds

We refund:

• the amount paid,

• the initial standard delivery costs,

within a maximum of 25 days after receiving the returned item.

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9.5 — Depreciation of Goods

Any loss of value resulting from handling beyond what is necessary to verify the nature and functioning of the goods may be charged.

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10 — Legal Guarantees (EU Customers)

In accordance with European law:

• you benefit from a 2-year legal guarantee of conformity,

• and a guarantee against hidden defects.

Any defect appearing within 12 months of delivery is presumed to have existed at the time of receipt (unless proven otherwise).

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11 — Liability

VENOVA Activewear is liable:

• in cases of gross negligence or intentional misconduct,

• for injury to life, health, or physical integrity,

• under applicable product liability law.

For simple negligence, liability is limited to foreseeable and typical contractual damages.

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12 — Dispute Resolution

Customers outside the EU:

Jurisdiction lies with the courts of the State of New Mexico (USA).

Customers within the EU:

You may use:

• the courts of your country of residence, or

• the European Online Dispute Resolution platform:
  http://ec.europa.eu/consumers/odr/

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13 — Severability Clause

If any provision of these GTC is invalid, the remaining provisions remain in effect.