Last updated: 7 décembre 2025

At VENOVA Activewear, customer satisfaction is a priority. If you are not fully satisfied with your purchase, you may request a return under the conditions detailed below.

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1. Right of Withdrawal (EU Customers)

In accordance with EU Directive 2011/83/EU, customers residing within the European Union have a 14-day legal right of withdrawal, without providing any reason.

The withdrawal period begins:

• on the day you receive the product,

• or the day a third party designated by you (excluding the carrier) receives it.

To exercise your right of withdrawal, you must notify:

VENOVA Activewear LLC
Email: info@venovawear.com

Please include:

• your order number,

• the items concerned,

• your full name.

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2. VENOVA Return Policy

In addition to the legal withdrawal period, Venova Activewear offers an extended return window.

2.1 Return Window

You may submit a return request within 30 days of receiving your order.

Requests submitted after 30 days cannot be accepted.

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3. Eligibility Conditions

To qualify for a return, your item must meet the following requirements:

The item must be:

• in its original packaging,

• unworn,

• unused,

• unwashed,

• with all original tags and labels attached,

• free of stains, odors, sweat, deodorant, perfume, makeup, or any signs of wear.

Non-eligible items

For hygiene reasons:

• Underwear must have the hygiene strip intact.

• Socks can only be returned in their original sealed packaging.

Items that will not be refunded

Returns will be rejected if items are:

• worn,

• damaged,

• washed,

• stained,

• visibly used,

• missing tags.

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4. Return Procedure

A dedicated return portal will be available soon.
In the meantime, please follow this procedure:

1. Contact us at info@venovawear.com to open a return request.

2. Wait for our confirmation and the return instructions.

3. Pack the item in its original packaging.

4. Include a note with:

   • your name,

   • your order number,

   • the reason for the return.

5. Ship the package to the return address provided by our team.

6. Keep your shipping receipt and tracking number, as proof of return.

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5. Return Shipping Costs

• Return shipping costs are the responsibility of the customer,
  unless the item is incorrect or defective.

• If we made a mistake, we will cover the return costs or provide a prepaid label.

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6. Refunds

Once your return is delivered to our facility and inspected:

Processing time:

• 5–7 business days for inspection

• 25 business days for the refund to appear on your original payment method

Refund amount includes:

• the price of the returned items,

• standard shipping fees for EU customers (as required by EU consumer law).

Refund does NOT include:

• return shipping costs,

• express or premium shipping fees,

• items not meeting return conditions (non-refundable).

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7. Exchanges

We do not offer direct exchanges.
If you wish to change the size, color, or product:

1. return the unwanted item,

2. place a new order for the desired item.

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8. Defective or Incorrect Items

If you received a:

• defective item,

• damaged product,

• wrong item,

Please contact us within 48 hours of delivery with:

• photos of the issue,

• the order number,

• a description of the problem.

We will offer the most appropriate solution:

• refund,

• replacement,

• prepaid return label.

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9. Returning Multiple Items

If returning several items from the same order:

• place all items in one package when possible,

• ensure each item meets our return conditions.

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10. Lost or Unreceived Returns

VENOVA Activewear is not responsible for:

• lost return parcels,

• returns without tracking,

• returns not received due to missing proof of shipment.

We strongly recommend using a tracked shipping service.

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11. Contact Information

If you have any questions regarding returns:

📧 Email: info@venovawear.com